Lyra Aqua Brush Duo Art Pens

• Flat-rate shipping: $35 Australia-wide
• Free shipping: On all orders over $500 (ex. GST)
• Metro delivery: Estimated 3–7 business days
• Regional delivery: Estimated 5–10 business days
• Tracking: Provided on all orders once dispatched
• Delays: Occasional delays may occur due to circumstances beyond our control — we will notify you promptly if your order is affected

All deliveries are governed by the Australian Consumer Law, ensuring your rights to receive goods within a reasonable timeframe.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.Faulty or Damaged Goods

• Replacement or refund for any major product failure
• Repair or replacement if goods are not of acceptable quality
• Compensation for any other reasonably foreseeable loss or damage
• Contact us within 7 days of receiving your order with photos of the issue

Change of Mind Returns

• As a wholesale supplier, we generally do not accept change of mind returns
• Exceptions may apply at our discretion and may incur a restocking fee
• Goods must be unopened, in original packaging and in resalable condition
• Return freight is the responsibility of the buyer

Warranty Claims

• We will facilitate the manufacturer's warranty process on your behalf
• Please retain your invoice as proof of purchase

To make a claim: Contact our team with your order number, a description of the issue, and any supporting photographs.